THANK YOU
My grandmother taught me to always say Please and Thank You. Saying and meaning those magic words has gotten me far in life. I would like to publicly say thank you to my new friend Karla at Barbs Harley-Davidson in W. Collingswood Heights, NJ. Below is a copy of a thank you letter that I sent to Barb, the owner of the dealership.
Thank You Karla
*****************************************
Dear Barb:
I wanted to take a moment to express my gratitude and publicly thank your staff. I filled out an online form indicating that I was interested in purchasing a Harley-Davidson. I was contacted via email by Karla. I had previously visited another dealership and no one even asked if they could help me. When I was contacted by Karla, I was skeptical. In my mind, I wondered if I really wanted to be a part of the Harley family if this is how I was to be treated every time I walked into the dealership.
I gave Karla my information and she called me. I thought I knew what I wanted to buy. Karla spent time and talked to me and asked if I had ridden the bike I wanted to buy. When I told her no, she suggested that I come in and ride several different models. She told me that I needed to absolutely love whatever bike I purchased.
When my wife and I came to the dealership, we were greeted at the front door and asked if we needed help. I was directed to Karla. She was just as nice and sweet in person as she was on the phone. We looked as many bikes and I picked out one I liked. She introduced me to Blake and he took me out on a test ride. Blake was cool, nice and knowledgeable.
We left that night without purchasing a bike. We never felt pressured and your staff was not disappointed or upset that we did not buy. I called Karla later in the week and told her that I thought I needed a larger bike. She told me to come back and ride as many bikes as needed until I found "the one". Eventually, I settled on a 2008 Anniversary Edition Superglide Custom. Lisa was my salesperson and she helped complete the purchase. Lisa was very nice and even remembered my name.
I completed the transaction and rode home on my new bike on 5/30/09. In the future, I will always return to Barbs for all of my Harley needs. I have told several people who are interested in purchasing that there is only one place they need to go, Barb's. Thank you and your staff for making this such a pleasurable experience.
Sincerely,
Leander McClain
www.NJSouthRealEstate.com
Leander McClain, Burlington /Camden County, NJ Realtor & Real Estate Consultant, Keller Williams Realty, 1814 Route 70 E Cherry Hill, NJ 08003 856-685-1677 Direct
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